Complaint Policy

The Greenfort International Journal of Applied Medical Science handles all complaints and appeals in a transparent, fair, and timely manner. The journal follows the principles and recommendations of the Committee on Publication Ethics (COPE) to ensure high ethical and editorial standards.

1. Scope of Complaints

• Complaints may include, but are not limited to:
• Editorial decisions
• Peer-review delays or quality concerns
• Publication ethics issues
• Author, reviewer, or editor conduct
• Allegations of misconduct
• Technical or production-related errors

All complaints are treated confidentially and addressed with due seriousness.

2. How to Submit a Complaint or Appeal

Authors or readers may submit a complaint or request an appeal by emailing the Editorial Office. Complaints must include:

• Manuscript ID (if applicable)
• A clear explanation of the concern or appeal
• Supporting documents, if any

The Editorial Office acknowledges receipt within a reasonable time and initiates an investigation.

3. Appeals Against Editorial Decisions

Authors may request reconsideration of a rejected manuscript. Appeals must provide substantial and specific reasons, such as:

• Evidence that an error occurred in the evaluation
• Clarification of misunderstood data or methodology
• Strong scientific justification for reevaluation

Appeals are reviewed only at the discretion of the Editor-in-Chief or designated senior editors.

4. Appeal Outcomes

After evaluation, the Editor(s) may:

• Uphold the original decision
• Invite a revised manuscript
• Invite resubmission as a new manuscript (with a new manuscript ID and submission date)
• Send the manuscript for an independent or additional peer review

The decision of the Editor-in-Chief on appeals is final.

5. Resolution Process

• All complaints are reviewed impartially by appropriate editorial staff or committee members.
• Complex complaints may be referred to the Editorial Board or external ethical advisors.
• The journal ensures no retaliation or disadvantage against anyone filing a complaint in good faith.

6. Ethical Guidance

The journal strictly follows COPE’s guidelines for handling complaints and appeals:
https://publicationethics.org/appeals